CatQ kontaktieren

A QUIET LINE TO CATQ

Questions about an order, a product, or a possible collaboration are welcome. Write to the address below and your message will reach the CatQ team.

Customer support

support@catq.space

We usually reply within 2-3 business days.

For order questions

Please include your order number, the email address used at checkout, and a short description of what you need. If an item arrived damaged or incorrect, follow the evidence guidance in our Rückgabe- und Erstattungsrichtlinie.

For your security, do not send passwords or full payment-card details by email.

Product and collaboration enquiries

For product questions, press, retail, creator, or collaboration enquiries, use the same support address and add a clear subject line so we can route your message.

Company information

CatQ Technology (Beijing) Co., Ltd.
Room 1-425, Building 14, Within the Compound of (Beijing Beipao Group Co., Ltd.), Liulaogongzhuang, Liyuan Town, Tongzhou District, Beijing, China