TERMS OF SERVICE
These Terms govern your use of catq.space and purchases from CatQ. By using the website, creating an account, or placing an order, you agree to these Terms. If you do not agree, please do not use the website or place an order.
Adult eligibility
CatQ products and purchase flows are intended only for adults who are of legal age in their region. By entering the website or purchasing from CatQ, you confirm that you meet the legal adult-age requirement where you live and are legally permitted to view and purchase adult-oriented products.
Accounts and information
You are responsible for keeping your account credentials confidential and for providing accurate billing, shipping, and contact information. Please notify CatQ promptly if you believe your account has been used without permission.
Products and responsible use
Product images and descriptions are provided to help you make an informed choice. Small differences in colour, finish, measurement, or appearance may occur because of screens, lighting, material behaviour, and production variation. Always read the product page and follow the care and use guidance supplied with the product. SolesFantasy products are not footwear for standing or walking.
Orders and availability
An order is not accepted until CatQ confirms it. We may refuse or cancel an order where payment is not authorised, information is incomplete, stock is unavailable, fraud is suspected, or fulfilment would breach an applicable restriction. If payment has already been taken for a cancelled order, the relevant amount will be returned through the original payment method, subject to payment-provider processing.
Prices, taxes, and payment
Prices and available payment methods are shown at checkout. Shipping fees, customs duties, VAT, import taxes, brokerage fees, or other destination charges may apply unless checkout explicitly states that they are included. You are responsible for reviewing the final order total before payment.
Shipping and import rules
Delivery is subject to our Versandrichtlinie. Customers are responsible for checking whether a product may be imported, possessed, and used in their destination. Delivery estimates are not guarantees, and delays can occur because of customs, carrier conditions, payment review, incorrect address information, force majeure, or local restrictions.
Returns and refunds
Return eligibility is governed by our Rückgabe- und Erstattungsrichtlinie. Hygiene-sensitive items may be subject to limits once opened or used. Nothing in these Terms removes rights that cannot lawfully be excluded.
Intellectual property
Unless otherwise stated, the website and its images, text, product names, graphics, visual concepts, and design language belong to CatQ or its licensors. They may not be copied, reproduced, distributed, or used commercially without written permission.
Website availability and liability
We may update, suspend, or correct parts of the website when reasonably necessary. To the extent permitted by applicable law, CatQ is not liable for indirect or consequential loss arising from use of the website or events outside CatQ’s reasonable control. Nothing in these Terms limits liability or consumer rights where doing so would be unlawful.
Changes to these Terms
We may update these Terms as the store, services, or legal requirements change. The date above shows the latest revision. Continued use of the website after an update means the revised Terms apply from that point forward, except where applicable law requires otherwise.
Contact
CatQ Technology (Beijing) Co., Ltd.
Room 1-425, Building 14, Within the Compound of (Beijing Beipao Group Co., Ltd.), Liulaogongzhuang, Liyuan Town, Tongzhou District, Beijing, China
support@catq.space