Versandrichtlinie
FROM OUR SPACE TO YOURS
CatQ orders are planned to ship from Dongguan, Guangdong, China. This page explains processing, delivery estimates, packaging, and the responsibilities that can accompany international shipping.
Order processing
Orders are usually prepared within 1-3 business days after payment is confirmed. Processing may take longer when an address needs clarification, payment is under review, or an item is not immediately ready to dispatch.
Delivery estimates
Delivery timing depends on the destination, selected shipping method, customs clearance, and local carrier conditions. Any estimate shown at checkout or provided by support is an estimate, not a guarantee.
Discreet outer packaging
CatQ uses discreet outer packaging without explicit product language. Shipping labels and customs documents may still need to display legally required sender, recipient, product, value, or declaration information.
Package reference
- Single Unit: approximately 1.1 kg; product package approximately 302 × 222 × 120 mm.
- Pair: approximately 1.8 kg; product package approximately 302 × 302 × 134 mm.
Final shipping weight and parcel dimensions may vary because of protective logistics packaging.
Shipping information
Please provide a complete and accurate recipient name, address, postcode, phone number, and any destination-specific information requested at checkout. Contact support@catq.space as soon as possible if you notice an error. Changes may not be possible after dispatch.
Customs, duties, and local restrictions
International customers may be responsible for customs duties, VAT, import taxes, brokerage fees, or other local charges unless checkout explicitly states that they are included. Customers are responsible for checking destination rules concerning import, possession, and use before ordering.
Returned, refused, or undeliverable parcels
If a parcel is returned, refused, seized, or cannot be delivered because of local restrictions, unpaid charges, failed delivery attempts, or incorrect address information, refund eligibility will be reviewed case by case. Related shipping, return, customs, tax, or handling costs may be deducted where permitted by law.
Shipping support
For help with an order, email support@catq.space and include your order number.