Privacy Policy
YOUR DATA, TREATED WITH CARE
CatQ respects the privacy of every visitor and customer. This Privacy Policy explains how CatQ Technology (Beijing) Co., Ltd. collects, uses, shares, and retains information when you visit catq.space, create an account, place an order, or contact us.
Who we are
CatQ is operated by CatQ Technology (Beijing) Co., Ltd. Questions about this Policy or your personal information may be sent to support@catq.space.
Information we collect
- Information you provide: name, email address, phone number, billing and shipping details, account information, order details, and messages sent to customer support.
- Transaction information: payment status, transaction references, refunds, and related records supplied by payment providers. CatQ does not intentionally store full payment-card numbers on this website.
- Technical information: IP address, browser and device type, cookie data, site activity, checkout activity, and information used to maintain site security and performance.
How we use information
We use information where needed to operate the website, process and fulfil orders, provide customer support, communicate important order information, maintain security, prevent fraud, improve the site, and meet legal, tax, accounting, and compliance obligations.
Cookies
For information about the technologies used by catq.space and the choices available to you, see our Cookie Policy.
When information is shared
We may share only the information reasonably needed with providers that support payments, hosting, website operations, email, fraud prevention, analytics, shipping, and customer service. Information may also be disclosed when required by law, to protect legal rights, or in connection with a business reorganisation. CatQ does not sell customer personal information.
International processing
Because CatQ serves customers across regions, information may be processed in countries other than your own. Where required, we take reasonable steps to use appropriate safeguards for that processing.
Retention and security
We retain information for as long as reasonably needed for the purposes described above, including order records, support, fraud prevention, tax, accounting, and legal obligations. We use reasonable organisational and technical measures to protect personal information, but no online service can promise absolute security.
Your choices and rights
Depending on where you live, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. Some records may need to be retained where the law permits or requires it. To make a request, email support@catq.space. We may need to verify your identity before completing a request.
Adults only
CatQ is intended for adults of legal age. We do not knowingly collect personal information from minors. If you believe a minor has provided personal information to CatQ, please contact us.
Updates
We may update this Policy when site services, legal requirements, or our use of information and similar technologies changes. The latest revision date appears above.